Good KPIs are specific, measurable, aligned to the organizational vision, and provide the impetus to shape strategies and plans.

This compact 2-day training incorporate both Balanced Scorecard and Performance Management (KPIs) concepts providing delegates with a holistic understanding from setting strategies, to developing teams/functional objectives, and personnel KPIs appraisal.


Upon completing this course, participants will be able to:

This programme aims to help delegates :

  • To understand the fundamental of Performance Management
  • To develop Key Performance Indicators for an organization
  • To deploy and manage Key Performance Indicators in an organization
  • To understand the change management perspective of Performance Management

 Course Modules

  • What are KPIs – Different things to different organisations?
  • The Objective and the KPI – What’s the difference?
  • What are the KPIs for your Organisation?
  • KPI Exercise
  • The Balanced Scorecard (Kaplan and Norton)
  • The Purpose of Employee Appraisal
  • Some Practical Problems with Employee Appraisal
  • DA Monitoring Employee Performance – monthly, quarterly and annual reviews
  • Addressing the Performance Gap – informal and formal approaches to addressing performance problems
  • Managing a Performance Problem – exercise
  • Improving Attendance at Work – resolving absence and sick absence problems
  • Agreeing the performance appraisal rating
  • Performance appraisal and the link to pay
  • Forced Ranking and the Expected Distribution

Y 4

  • Feedback Models and Providing Constructive and Developmental Feedback
  • Giving and Receiving Feedback Exercise
  • Coaching: The Ask / Tell Continuum and the 8 Steps to Effective Coaching
  • Coaching Case Studies
  • Seminar: Review and Summary
  • Continuing Professional Development: Personal Development Planning (PDP)
  • Close of Programme and Final Evaluation

Open Course Enrollment Details

Dates & Location

AUPP New Campus


The CLPD Experience

Joining a CLPD class means getting an access to numerous unique advantages that only our center can provide in Cambodia:

  • State of the art training facilities with modern lecture halls and equipment
  • Expert Western instructors with decades of experience in senior positions. 100% of them hold a post-graduate degree.
  • International quality standards at every step, from the curriculum creation to the delivery and follow-up
  • Certificates of completion recognized by the American University of Phnom Penh and valued by employers
Want More Information?

Check our Course Outlines (PDF) here: HR KPI Development

You can also contact us at:

Phone: 011 21 21 44/ Mail: [email protected]

    Book a seat today for this class