Objectives

Upon completing the Food and Beverage Management course, participants will be able to:

  • Coordinate daily F&B management operations (front-end and back-end)
  • Delivering superior F&B service
  • Review product quality and research new suppliers
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback
  • Keep satisfaction and return rates high
  • Estimate future needs

Course Modules

  • F&B operations and costs
  • Customer service strategies
  • Stock management
  • Staff management: onboarding, performance and productivity
  • Quality management
  • Customer management: maximizing satisfaction and handling complains
  • Processes implementation
  • Sanitation and safety obligations
  • F&B marketing and promotions

Training Methodology

  • Instruction by an expert facilitator
  • Practical illustrations
  • Interactive classes
  • Group discussions
  • Workshops
  • Simulations
  • Case studies

 

Open Course Enrollment Details

Dates & Location

AUPP New Campus

 

The CLPD Experience

Joining a CLPD class means getting an access to numerous unique advantages that only our center can provide in Cambodia:

  • State of the art training facilities with modern lecture halls and equipment
  • Expert Western instructors with decades of experience in senior positions. 100% of them hold a post-graduate degree.
  • International quality standards at every step, from the curriculum creation to the delivery and follow-up
  • Certificates of completion recognized by the American University of Phnom Penh and valued by employers
Want More Information?

Check our Course Outlines (PDF) here: Food and Beverage Management: Developing a Service Strategy

You can also contact us at:

Phone: 011 21 21 44

Mail: info.clpd@aupp.edu.kh

Book a seat today for this class





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