Objectives
Upon completing the Food and Beverage Management course, participants will be able to:
- Coordinate daily F&B management operations (front-end and back-end)
- Delivering superior F&B service
- Review product quality and research new suppliers
- Organize and supervise shifts
- Appraise staff performance and provide feedback
- Keep satisfaction and return rates high
- Estimate future needs
Course Modules
- F&B operations and costs
- Customer service strategies
- Stock management
- Staff management: onboarding, performance and productivity
- Quality management
- Customer management: maximizing satisfaction and handling complains
- Processes implementation
- Sanitation and safety obligations
- F&B marketing and promotions
Training Methodology
- Instruction by an expert facilitator
- Practical illustrations
- Interactive classes
- Group discussions
- Workshops
- Simulations
- Case studies
Open Course Enrollment Details
Dates & Location
AUPP New Campus
The CLPD Experience
Joining a CLPD class means getting an access to numerous unique advantages that only our center can provide in Cambodia:
- State of the art training facilities with modern lecture halls and equipment
- Expert Western instructors with decades of experience in senior positions. 100% of them hold a post-graduate degree.
- International quality standards at every step, from the curriculum creation to the delivery and follow-up
- Certificates of completion recognized by the American University of Phnom Penh and valued by employers
Want More Information?
Check our Course Outlines (PDF) here: Food and Beverage Management: Developing a Service Strategy
You can also contact us at:
Phone: 011 21 21 44
Mail: info.clpd@aupp.edu.kh
