Objectives

Upon completing the Customer Service Strategies course, participants will be able to:

  • Know what drives customer service
  • Understand the difference between service and hospitality (behavioral)
  • Adopt the right mindset when dealing with customers
  • Overview and deal with specific situations
  • Come up with strategies for working as a team to ensure satisfaction
  • Understand the difference between internal vs. external customers

Course Modules

  • The 5 aspects of customer service: brand, vision, mission, values, and policies
  • Steps of service
  • Customer focus
  • Customer needs: identifying them, then meeting and exceeding them
  • Complicated situations: unsatisfied customers
  • Teamwork for services

Training Methodology

  • Instruction by an expert facilitator
  • Practical illustrations
  • Interactive classes
  • Group discussions
  • Workshops
  • Simulations
  • Case studies

 

Open Course Enrollment Details

Dates & Location

AUPP New Campus

 

 

The CLPD Experience

Joining a CLPD class means getting an access to numerous unique advantages that only our center can provide in Cambodia:

  • State-of-the-art training facilities with modern lecture halls and equipment
  • Expert Western instructors with decades of experience in senior positions. 100% of them hold a post-graduate degree.
  • International quality standards at every step, from the curriculum creation to the delivery and follow-up
  • Certificates of completion recognized by the American University of Phnom Penh and valued by employers
Want More Information?

Check our Course Outlines (PDF) here: Customer Service Strategies: Creating Repeat Business and Brand Loyalty

You can also contact us at:

Phone: 011 21 21 44 / 023 990 023

Mail: info.clpd@aupp.edu.kh

Book a seat today for this class





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